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Frequently Asked Questions

Q.  Are your bags authentic?

A:  All of the handbags and purses offered for sale on our website are guaranteed to be 100% authentic.  They are purchased directly from high-end department stores such as Macy’s ®, Bloomingdales ®, Dillard’s ®, JC Penney ® and others.

Q.  Where do your bags come from?

A:  All of the items offered for sale on™ are purchased directly from high-end department store’s inventory.  Just like websites such as Beyond the Rack and ®,™ purchases overstocked items, shelf pulls, clearance items and unsold inventory from major high-end retailers at a discount and passes the savings on to our customers.  When you buy a bag from™ you can be confident in the authenticity of your purchase.  In most cases, you will get exactly the same bag for 50% to 75% less than you would have paid at a high-end department store.

Q.  Are your bags new or used?

A:  Shelf pulls, overstocked and clearance items are brand new bags that have never been purchased by a retail customer.  Some bags have been purchased and subsequently returned to the original retailer.  These bags have been cleaned and refurbished to original manufacturer’s standards by the retailer and may be sold as new.

Q.  Do some bags have rips, tears or marks?

A:  All bags offered for sale on™ are thoroughly inspected for marks or blemishes both inside and out.  They are inspected for any signs of wear or fraying on the straps or handles and all hardware is inspected for clarity and a perfect top coat.  Purses and bags that have a small blemish or very slight wear from customer handling is common for shelf pulled bags.™ only sells bags that either are or look brand new.    All bags are closely inspected, cleaned and refurbished to give them a fresh from the factory look.   Brand new bags and purses that have never been on display at retail will be sold as brand new, unopened items.  These brand new items will be clearly marked as such.

Q.  Are the pictures I see photographs of the bag I’m buying?

A:  YES! All of the photography on™ is taken as each individual bag arrives into our inventory.  What you see on the website is an un-retouched photograph of the exact bag being offered for sale.  Be sure to hover your mouse over any product picture to magnify that area of the photograph.  We give you the tools to inspect our bags thoroughly and invite you to use them.  If you want to see more photos of a particular bag, just ask!